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Is B2G ready for e-invoicing: a survey of 300 Estonian enterprises


Although electronic exchange of invoices is expected to generate significant economic benefits, the adoption rate among Estonian companies is still low. Therefore, a survey was to identify which factors influence organizations to adopt or to resist e-invoicing.

More than 300 companies took part of the survey that was sent out in July and August 2015. The most important reason for resistance was that only few (if any) business partners are willing to exchange electronic invoices. This holds for both sides, invoice recipients and invoice senders. 77% and 72% of respondents (respectively), found it was very important or relatively important reason.

For getting out of this vicious circle, Estonian government has decided to push businesses towards innovation. B2G e-invoicing will be mandatory from the beginning of the year 2017. Only 25% of companies that are exchanging invoices with public sector found that they were well informed about this change. 75% of respondents were not aware of the change at all or in a need of additional information.

The most significant reasons for receiving e-invoices were hope to improve invoice data accuracy, to cut costs, to increase visibility of invoices in process and to decrease the overall circulation time. For invoice senders the most compelling adaption reasons were clients, who agreed cooperating only if e-invoices were used. But also, reduction of paper usage and more efficient work processes were expected from e-invoice sender’s side.

Although, many companies have never even thought of using e-invoices, 2/3 of respondents are planning to start receiving e-invoices and half of the respondents are planning to start sending them.